|I'm sorry about your CAPTCHA trouble - it's depending on how your computer is setup & there are 1000's of different setups....AND e few (so you're not alone) users have had trouble beating this CAPTCHA
I kindly suggest to use InternetExplorer when opening tickets...
...Since users reporting CAPTCHA trouble while using FireFox & Google Chrome had NO issue when opening the same ticket using InternetExplorer :-)
P.S. You can also click the CAPTCHA image to get a new